Homeowners

  • Homeowner receives notifications via text message alert or email of the following scenarios. All of the messages are in plain English and written in simple sentences.

    • Homeowner can choose the following optional alerts.

      • Scheduled service will run in the next [24, 12, 6, 3, 1] hour. 

      • Scheduled service skipped due to [rain, wind, temperature, etc] and when the next service run will be attempted

      • System error [clog, leak, connectivity, low liquid, etc] and that a service technician will be scheduled. 

      • 24 hours notice of service technician scheduled for [refill, maintenance, supplemental service]

    • Homeowner receives the following mandatory messages.

      • Service is commencing and will last for the next [x] minutes, with the specific time to wait until the yard can be safely used again (the amount of time to wait will be dynamically determined based on the type of solution that is applied to their home).

      • Morning-of notice of service technician scheduled. 

  • Homeowner can view the next scheduled service date and time

  • Homeowner can delay the next scheduled service 

  • Homeowner can skip the next scheduled service

  • Homeowner can set blackout times when the system is not allowed to run either on a temporary or permanent basis

    • If the homeowner prevents the system from running at all (either blacking out all day every day, or blacking out all remaining dates after admin blackout dates) they will get an alert, but will be allowed to proceed. 

    • This will trigger a call from a customer service representative

  • Homeowner can adjust the schedule, but cannot run the system more frequently than is permitted according to local regulation and the instructions associated with the chemical being applied.

    • Homeowner will receive an alert if the new schedule is outside of recommended best practices, but otherwise legally permitted. This will also trigger a call from customer service. 

  • Homeowner can trigger or queue a supplemental run without adjusting the automatic schedule. 

    • Scheduled time will autosuggest the next soonest permitted if the requested time is not allowed due to system blackouts (overlaps with an irrigation run, not permitted due to legal blackouts)

  • Homeowner can request a service appointment and specify the reason

  • Homeowner can report an issue or complaint

  • Homeowner can request a service appointment to change solution types

  • Homeowner receives a monthly summary that makes them feel good and excited about their system (something like an infographic that is automatically generated)